Warranty

Service Process

If you need warranty, please contact our service center. All our technicians possess extensive knowledge. They have direct access to production models and can perform some basic troubleshooting over the phone to resolve many issues.

If a technician quickly determines that your problem needs to be fixed, we'll provide you directly with any parts needed to operate. The average processing time from initial contact to factory reset of the device is approximately 7 days.

At Docenin, it's our job to make sure that damage to your product is never the reason for you to interrupt your summer practice. Therefore, we place great emphasis on using durable components to build high-quality appliances. Our manufacturing process focuses on manufacturing quality. We carefully check the integrity of each piece of furniture before packaging. We will not reduce production to save costs because we believe in the integrity of the brand and we will pay attention to after-sales and pre-sales situations.

When purchasing wooden furniture and vases from Docenin, we hope that all customers will be able to discover the concept of sustainable, green development.

All product repairs are free to our customers. You can stand behind your product without having to pay additional repair costs.

Updated May 13, 2024