This policy applies to (US, Canada, Australia) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. Shipping Cost
We offer only two types of shipping:
Free Shipping on orders over $69.99 for 3-7 business days(excluding weekends and holidays).
Extra Shipping Fee $5.99 on orders less than $69.98 3-7 business days(excluding weekends and holidays).
B. Transit, Handling & Order Cut Off Time
Generally, shipments are in transit for 3 – 7 business days (Monday to Friday).
Order cut off time will be 10:00 PM Mountain Standard Time (Denver).
Order handling time is 1 - 2 business days (Monday to Friday).
C. Delivery Terms
We use the Standard Shipping to deliver the product.
D. Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
E. What happens after I place an order
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email service@docenin.com or Call Us at +1(720) 463-4231. with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
F. How do I check the status of my order
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email service@docenin.com or Call Us at +1(720) 463-4231. and we will assist you from there.
G. Change of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@docenin.com or Call Us at +1(720) 463-4231.
H. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
I. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
